It’s clean-up time! When it comes time for cleaning up after a dog, it may seem simple, but your employees need to know what they’re doing (and WHY they’re doing it). Have they used a standard mop bucket before? Do they know how and WHY they should be economical with paper towels? Do you know how much money you’re losing if they are NOT being economical?
Dog Handler Academy provides video instruction and quizzes on how to clean up solid waste, urine, and everything in between. We also discuss the basic differences between degreasers, disinfectants, and enzyme cleaners.
Our clean-up videos stay generic and we direct your team members to check with your facility for your specific directions and procedures for mixing cleaning solutions. This helps facilitate the conversation between you and your team on where your cleaning supplies and materials are located, how much to use, and what to do if inventory is running low.
Clean-up time at your dog daycare It’s clean-up time! When it comes time for cleaning up after a dog, it may seem simple, but your employees need to know what they’re doing (and WHY they’re doing it). Have they used a standard mop bucket before? Do they know how and WHY they should be economical with paper towels? Do you know how much money you’re losing if they are NOT being economical? Dog Handler Academy provides video instruction and quizzes on how to clean up solid waste, urine, and everything in between. We also discuss the basic differences between degreasers, …Continue reading →
Why details matter at your dog daycare If a dog daycare employee tells a client, “Fluffy had some diarrhea today,” how is that client going to react? The client may appear worried and is likely going to ask for further information. “How bad was it? Should I be concerned? Did Fido eat something he shouldn’t have eaten? Does he need to go to the vet?” This is why details matter. It is much more helpful when employees are trained to observe the details of dog discharge, utilize the appropriate terminology for the discharge, and communicate this information to the client …Continue reading →
How do I transition my staff to the Dog Handler Academy training program? Are you wondering how to transition your staff? Talk to your team about the fun and giggles that your existing staff will have watching these videos. Let your existing staff know that the training will help them to engage with the new staff and minimize errors in communicating about various “dog issues” as everyone will be using the same vocabulary. Present this as a growth tool for the facility. You need your existing staff to go through the modules so that they can be knowledgeable when new …Continue reading →
Why standardizing communication improves employee performance at your dog daycare Have you ever played the game where you tell one person a story and by the time it gets to person ten it’s not even close to the original story? Do you think that happens when you are training a new staffer, who is likely overwhelmed with all that is going on in a Dog Care Facility? Like when your new hire is shown different ways to clean kennels by multiple other staff members? Using the Dog Handler Academy’s videos and quizzes ensures that your staff have visually and audibly …Continue reading →
Why a lack of employee training at your dog daycare makes you unsuccessful How does a lack of employee training impact your business? Have you had those individuals who you thought nailed the interview and would be rock star staff only to be disappointed over the next 30 days? Have you ever asked those individuals after you let them go why they felt things didn’t work out? We have, and across the board those individuals will say they felt they weren’t trained well. Wait—What? Not trained well? But you had them with every staffer learning the ropes, and yet they …Continue reading →
Common sense is not common Have you wondered where common sense has gone? It seems common sense isn’t so common, and as an entrepreneur you can get frustrated when something you feel is common sense isn’t being handled properly. There are lots of factors and debate that could go into why common sense isn’t common, but let’s stick to the positive points of trying to break down the skills of common sense. Not everyone has used a mop. I know, crazy right? Or they give you the deer-in-the-headlights look when you tell them to mop in a figure eight. Dog …Continue reading →
What does it cost to train a new dog daycare employee? How much time do you spend teaching your dog daycare staff the everyday duties of dog handling? So what does it really cost you to train a new dog daycare employee without Dog Handler Academy? Most animal care businesses match a new hire with a senior staff member and give them a checklist. Essentially, you are paying one person to learn and paying another to teach. Let’s say that is $25 per hour for the two to work together. Learning curve Many agree that the learning curve in this …Continue reading →