As humans we all have our own vocabulary and articulation techniques that play a role when we are communicating. Using consistent and repeatable videos as your training tool allows all of your staff to hear the same verbiage and see the same techniques.
Utilizing the same vocabulary to communicate and standardize processes vastly minimizes the guess work in daily operations.
As an example, if a staffer says a dog has diarrhea, that could mean several different types of poop.
To be blunt, it could mean pure liquid coming out their butt, an explosion of poop coming out, liquid with a few chunks of solid in the poop, or just very soft stool.
Having a specific word associated with each type of “diarrhea” ensures everyone is on the same page with the situation. This also aids in communicating to the client on their dog’s stool issue or if seeking medical care for the dog.
Having cohesive communications saves you time in teaching, in inter office communications and facilitates better communication to the client concerning their dog.