Training your dog handler employees has never been easier!
Dog Handler Academy is an online comprehensive training program to help educate staff members of dog day cares, boarding facilities, shelters, grooming salons, and vet clinics who work with dogs.
Course 101: Dog Handler Employee Training includes:
- Discharge (stool, urine, vomit, and how to identify potential concerns)
- Clean-up
- Handler behavior
- Handler tools
- Canine behavior
- Collars, leashes, and harnesses
- Kennels and crates
- Hand-offs and greetings
Course 201: Social Cues & Safety includes:
- Canine displays (barks, expressions, and posture)
- Play types and styles (what to observe and when to intervene)
- Stress warnings (sounds, displays, and remedies)
- How to control physical aggression (defense tactics and dealing with biters)
- How to deal with latches
- Advanced kenneling techniques
- Additional situations within the daycare environment (like dealing with mouthing, how to safely retrieve a toy from a dog, and giving affection and attention)
Course 301: Client Relations includes:
- Vocabulary, voice, tone, eye contact, and posture
- Building rapport
- Leading conversations
- Gathering your “outs”
- Settling nervous pet parents
- Stepping in and stepping up
- Payment transaction issues
- Discussing a dog’s behavior at daycare including too much energy, not into daycare, constant barking, and mounting
- Addressing common questions about a dog’s health regarding injury, Bordetella, stool, appetite and food intake, and first day of daycare questions
- Policy discussion and reinforcement including vaccination paperwork, client showing up without a reservation, client showing up outside of drop-off hours, and daycare-appropriate collars and leashes
- Special situations including when the client interviews YOU, uptight pet parents, missing pet items, and canine death
Course 401: Surviving & Thriving in the Workplace includes:
- Good habits and routines at work
- Self-assessment
- Positive attitude
- Self-advocacy and integrity
- Taking initiative and effecting positive change
- The drama triangle
- Problem solving and decision making
- Emotional intelligence
- Adversity, coping mechanisms, and teamwork
- Dealing with destructive behaviors
We are continuing to add courses to our membership all the time, so check back for updates often!