If a dog daycare employee tells a client, “Fluffy had some diarrhea today,” how is that client going to react? The client may appear worried and is likely going to ask for further information. “How bad was it? Should I be concerned? Did Fido eat something he shouldn’t have eaten? Does he need to go to the vet?” This is why details matter.
It is much more helpful when employees are trained to observe the details of dog discharge, utilize the appropriate terminology for the discharge, and communicate this information to the client effectively. This provides your client with a positive customer experience and gives your client confidence in your team.
Dog Handler Academy provides videos and quizzes to explain the nitty-gritty details of discharge, from explosive diarrhea to cow patties to stool with mucus. It may not be pretty, but these details from your team can help the client determine what they need to do. We even provide a downloadable PDF with visuals of each of the types of discharge that we cover in our videos, so that you can print, laminate, and post it in your facility.
Our online program helps educate your team members on what to observe as well as common terminology to use when communicating to others on your team and to the client. Through Dog Handler Academy, you can provide your team with the knowledge they need to perform their jobs. Your facility will succeed with effective communication and efficient, knowledgeable staff.
Why details matter at your dog daycare If a dog daycare employee tells a client, “Fluffy had some diarrhea today,” how is that client going to react? The client may appear worried and is likely going to ask for further information. “How bad was it? Should I be concerned? Did Fido eat something he shouldn’t have eaten? Does he need to go to the vet?” This is why details matter. It is much more helpful when employees are trained to observe the details of dog discharge, utilize the appropriate terminology for the discharge, and communicate this information to the client …Continue reading →
How do I transition my staff to the Dog Handler Academy training program? Are you wondering how to transition your staff? Talk to your team about the fun and giggles that your existing staff will have watching these videos. Let your existing staff know that the training will help them to engage with the new staff and minimize errors in communicating about various “dog issues” as everyone will be using the same vocabulary. Present this as a growth tool for the facility. You need your existing staff to go through the modules so that they can be knowledgeable when new …Continue reading →
Expectations for training scenarios at your dog daycare How did you learn to be a dog handler? Did you pick it up as you went, making mistakes along the way? Were you mentored by someone? Do you remember that feeling of being incompetent and in over your head? New staff join your team with the expectation that you will teach them what they need to know. Are you? Are you covering every possible scenario that could happen in a daycare or boarding environment? We can all agree that so much of what we do as dog handlers depends on the …Continue reading →
Explaining WHY creates engagement for your dog daycare staff Do you snap the end off of your “garden” beans? Why? Do you rinse your dishes before going into the dishwasher? Why? Do you like to turn your socks the right way out before they go into the washing machine? Why? When teaching someone how to do something, it is so much easier for them to buy into the process if they understand the why. When training someone who has never done something before, they will do the skills better and with more gusto if they understand the WHY. Whether you …Continue reading →
Why standardizing communication improves employee performance at your dog daycare Have you ever played the game where you tell one person a story and by the time it gets to person ten it’s not even close to the original story? Do you think that happens when you are training a new staffer, who is likely overwhelmed with all that is going on in a Dog Care Facility? Like when your new hire is shown different ways to clean kennels by multiple other staff members? Using the Dog Handler Academy’s videos and quizzes ensures that your staff have visually and audibly …Continue reading →
Why a lack of employee training at your dog daycare makes you unsuccessful How does a lack of employee training impact your business? Have you had those individuals who you thought nailed the interview and would be rock star staff only to be disappointed over the next 30 days? Have you ever asked those individuals after you let them go why they felt things didn’t work out? We have, and across the board those individuals will say they felt they weren’t trained well. Wait—What? Not trained well? But you had them with every staffer learning the ropes, and yet they …Continue reading →
Common sense is not common Have you wondered where common sense has gone? It seems common sense isn’t so common, and as an entrepreneur you can get frustrated when something you feel is common sense isn’t being handled properly. There are lots of factors and debate that could go into why common sense isn’t common, but let’s stick to the positive points of trying to break down the skills of common sense. Not everyone has used a mop. I know, crazy right? Or they give you the deer-in-the-headlights look when you tell them to mop in a figure eight. Dog …Continue reading →
What does it cost to train a new dog daycare employee? How much time do you spend teaching your dog daycare staff the everyday duties of dog handling? So what does it really cost you to train a new dog daycare employee without Dog Handler Academy? Most animal care businesses match a new hire with a senior staff member and give them a checklist. Essentially, you are paying one person to learn and paying another to teach. Let’s say that is $25 per hour for the two to work together. Learning curve Many agree that the learning curve in this …Continue reading →