Why details matter at your dog daycare If a dog daycare employee tells a client, “Fluffy had some diarrhea today,” how is that client going to react? The client may appear worried and is likely going to ask for further information. “How bad was it? Should I be concerned? Did Fido eat something he shouldn’t have eaten? Does he need to go to the vet?” This is why details matter. It is much more helpful when employees are trained to observe the details of dog discharge, utilize the appropriate terminology for the discharge, and communicate this information to the client … Continue reading →

Why standardizing communication improves employee performance at your dog daycare Have you ever played the game where you tell one person a story and by the time it gets to person ten it’s not even close to the original story? Do you think that happens when you are training a new staffer, who is likely overwhelmed with all that is going on in a Dog Care Facility? Like when your new hire is shown different ways to clean kennels by multiple other staff members? Using the Dog Handler Academy’s videos and quizzes ensures that your staff have visually and audibly … Continue reading →