Why Fast Responses Matter: Taking Your Time Takes Away Profit In today’s fast-paced world, pet owners expect quick replies when they reach out — especially when booking important services like daycare or boarding. A fast, efficient communication process not only makes a great impression but also shows that you care about your clients’ needs. Potential customers are often contacting several businesses at once, so if you delay your response, you may lose their business. Think about your own search for a new product or service. Chances are, your potential clients are just like you — browsing online early in the … Continue reading →

Dog Handler Academy founder Eve Molzhon and the DHA team are gearing up for the Owners of Dog Daycares (ODDs) ODD Ball conference and trade show, taking place Jan. 13-16 at the Hyatt Regency Mission Bay Spa and Marina in San Diego, CA! We can’t wait to connect and collaborate with the fabulous people in the Dog Daycare industry! Here’s what Dog Handler Academy has in store at this exciting knowledge-sharing and networking event: DHA founder, Eve Molzhon, will serve as emcee for the event, bringing her signature energy and 30 years of expertise to the stage throughout the show. Join Eve and … Continue reading →

6 Holiday Gift Ideas for Your Dog Daycare and Boarding Business Clients In the world of pet daycare and boarding, client satisfaction isn’t just about providing top-notch care for pet parents’ furry family members — it’s about building trust, loyalty and a sense of community. A well-chosen client gift can go a long way in strengthening these relationships, showing your appreciation and setting your business apart for your competition.  During the holiday season, a thoughtful gift that delights pet parents and also reflects the values of your pet daycare business can create a wonderful lasting impression. Here are six creative and … Continue reading →

Education and Insights for Pet Business Owners and Managers Are you ready to transform your dog care business? The Dog Handler Academy Business Leadership Summit is your opportunity to sharpen your leadership skills, network with industry professionals, and gain insights that will help you elevate your business to new heights. This two-day event is designed specifically for leaders in the dog care industry who are eager to grow and succeed. Event Details Dates: Monday, October 14, and Tuesday, October 15, 2024 Time: 8:30 a.m. – 5:00 p.m. (both days) Location: Embassy Suites by Hilton Chicago O’Hare Rosemont, 5500 N River … Continue reading →

Thought Leadership: Empowering Your Team to Thrive In the world of pet care, the demand for exceptional services continues to grow. However, to succeed, businesses must go above and beyond the ordinary and strive for excellence. This is where nurturing thought leadership within your team becomes paramount. By empowering your employees to become thought leaders, you not only elevate your business but also create an environment and business culture where your team’s innovation (and expertise) can flourish. Let’s dig into strategies for nurturing thought leadership in your dog daycare and boarding business, ultimately empowering your team to learn and grow. … Continue reading →

Nurturing a Pet-Friendly Work Environment in Dog Daycare and Boarding Businesses In dog daycare and boarding businesses, the dynamics extend beyond the furry clientele. Dedicated employees work behind the scenes, and they not only manage the daily operations but also bring their love for dogs to the workplace. Let’s explore the unique aspect of employees bringing their own dogs to daycare or boarding facilities and the policies that guide these paw-friendly practices. Creating a Pet-Loving Workplace Culture Dog daycare and boarding businesses thrive on a passion for pets, and what better way to foster that passion than by allowing employees … Continue reading →

Supporting Clients Through the Loss of Their Beloved Dogs The bonds formed with dog daycare and boarding clients and their furry companions often run deep. However, when a dog passes away at home, it’s crucial to extend your support and compassion beyond your business transactions. Within the pet industry, understanding how to navigate this sensitive situation is essential. Here we’ll discuss the empathetic measures you can take to comfort grieving clients and also handle matters like refunds or gestures of sympathy. Express Heartfelt Condolences When a client’s dog passes away, even if it occurs while the dog is not in … Continue reading →

Inspiring Your Dog Daycare Team Members As the owner or manager of a dog daycare and boarding business, you know how important it is to have a team of dedicated and passionate staff members. Your staff is responsible for caring for the dogs in your facility, providing a safe and enjoyable environment for them to play and rest, and maintaining the cleanliness and order of your facility. To achieve this, it’s essential to inspire your staff to be at their best—day in and day out. Here are some tips on how to inspire your team members. Set clear expectations: It’s crucial … Continue reading →