In today’s fast-paced world, pet owners expect quick replies when they reach out — especially when booking important services like daycare or boarding. A fast, efficient communication process not only makes a great impression but also shows that you care about your clients’ needs. Potential customers are often contacting several businesses at once, so if you delay your response, you may lose their business.
Think about your own search for a new product or service. Chances are, your potential clients are just like you — browsing online early in the morning or late at night, when they have some time. They might email, leave a message, or fill out an online form, since a phone conversation is often not an optional that time. What happens next is crucial.
Are you guilty of these common mistakes?
Create a solid communication policy and watch the benefits roll in!
Make sure your automated messaging — whether it is to email, on Facebook or voicemail — manages the contact’s expectations. For example: “Thank you for reaching out to [Business Name]. We are currently training/caring for dogs and will reply to your message after 3 PM.” Also, make sure your website has an FAQ section that can help them learn more about you until you can answer their message directly.
In today’s competitive market, fast responses and consistent follow-ups will set your business apart in the pet care industry. Improve your response times and follow-up strategy, and you’ll increase customer loyalty, gain a competitive edge, and build a reputation as a reliable, client-focused business.
Have additional questions? We’re happy to help. Email us at contactus@doghandleracademy.com or call (608) 406-4624.
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